Shipping policy
FALAQ – Shipping Policy (Pakistan Only)
Last updated: 17 November, 2025
FALAQ is an organic herbal brand based in Pakistan. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.
1. Service Area
* We currently ship only within Pakistan.
* No international shipping is available at this time.
2. Order Processing Time
* Orders are usually processed within 1–3 working days after confirmation (Monday to Saturday, excluding public holidays).
* Orders confirmed after 5:00 PM may be processed on the next working day.
* During sales, seasonal offers, or unexpected high volumes, processing times may be slightly longer.
3. Delivery Time
Once your order has been processed and handed over to the courier:
* Major cities (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.):
Estimated delivery within 2–4 working days.
* Other cities & towns:
Estimated delivery within 3–7 working days.
* Remote or village areas:
Delivery may take up to 8–10 working days, depending on courier coverage.
These are estimated timelines; actual delivery time may vary due to courier delays, weather, strikes, or other factors beyond our control.
4. Shipping Charges
* Shipping charges are visible at checkout before you confirm your order.
* Charges may vary based on:
* Delivery city/area
* Order weight/size
* Ongoing promotions or free-shipping offers
* Any free shipping offers (if applicable) will be clearly mentioned on our website/social media at the time of placing the order.
5. Cash on Delivery (COD) Orders
* COD is available in most cities of Pakistan as per courier coverage.
* Please keep the exact cash amount ready at the time of delivery.
* The courier rider is allowed to open the parcel before payment.
* If you repeatedly refuse to accept confirmed COD orders without a valid reason, we may:
* Ask for advance payment on future orders, or
* Decline COD service for your account.
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6. Advance Payment Orders
For certain orders, we may request full or partial advance payment, for example:
* High-value orders
* Customized or special items
* Deliveries to remote or low-coverage areas
Payment details (bank transfer, mobile wallet, etc.) will be shared at the time of order confirmation.
7. Order Confirmation & Tracking
* After you place an order, you will receive order confirmation via WhatsApp/SMS/Email (as applicable).
* Once your order is dispatched, we will share:
* Courier name
* Tracking ID / link (if available)
You can use this tracking ID to follow your parcel’s status on the courier’s website or helpline.
8. Incorrect Address or Unreachable Customer
* Please provide a complete and accurate address, along with an active mobile number.
* If the address is incomplete, incorrect, or the courier is unable to reach you:
* Delivery may be delayed, or
* The parcel may be returned to us.
* In such cases, re-shipping may require additional shipping charges.
9. Delivery Attempts
* The courier will usually make 1–3 delivery attempts.
* If the parcel is not received or the customer is unavailable, the parcel may be returned.
10. Damaged, Opened, or Tampered Parcels
* If the parcel appears damaged, opened, or tampered with:
* Please do not accept the parcel, and
Inform us immediately with pictures and details.
* Once accepted and opened, claims for physical damage to packaging may be harder to verify, but we will always try to assist you fairly as per our Return/Exchange Policy.
11. Delays Beyond Our Control
FALAQ uses third-party courier services. We are not responsible for delays caused by:
* Courier operational issues
* Weather conditions
* Political events, strikes, roadblocks, etc.
* Public holidays and Eid/festive rush
However, we will do our best to support and coordinate with the courier to get your order delivered as soon as possible.